Shipping
Which shipping providers do you use?
We only use Auspost and Startrack Express as we have found that they are the most reliable. Our Terrarium Kits weigh between 2-4kg each and are well wrapped so they can be a little bulky and heavy. Using a mix of our trusted shipping providers ensures that we can keep costs low and offer a flat shipping rate of $15.
What are your delivery times?
We know how exciting it can be to get #plantmail! We process all of our orders in 3-5 business days. They are picked up from us Monday - Friday from Auspost and generally take 2-8 business days to arrive from Metro Melbourne.
If you need your order in a hurry please do contact us on 0407 994 777 or Insta/ Facebook Messenger and we can make sure to get it in the post for you asap!
Can I book a shipping date?
Yes you can indeed! If you would like us to ship out your order on a specific date you can add a note at checkout advising which date and we will make sure to have it it the post.
Please note that this is the date we will ship it - not the date it will arrive as we cannot guarantee shipping delivery dates.
Where do you deliver in Australia?
We deliver to VIC, NSW, SA, ACT and QLD. We cannot deliver to WA, NT and TAS due to quarantine restrictions on live plants and organic material.
My Order
How can I cancel my order?
Please contact us via hello@flowerandtwignursery.com.au within 24 hours of placing your order to cancel.
Do you offer exchanges for faulty items?
If there is an issue with your order, please photograph it after opening and contact us. We will then happily rectify any issues! For more information, please read our refunds policy.
What if I receive the wrong order?
In the extremely unlikely event that you receive the wrong order, please contact us via hello@flowerandtwignursery.com.au as soon as possible and we will rectify the issue immediately.
Can I return my order?
To view our returns policy, please click here.
Terrariums
How do I care for the plants if I'm not planting straight away?
All of our terrarium plants are sent in plug form - this means that they have developed roots and are in growing medium.
When you receive them, simply unwrap them and place on a saucer or tray. Pop them in area that receives bright, indirect light and keep moist until ready for planting. We have a reliable variety of plants that we use for our kits that are low maintenance - perfect for even the least greenest of thumbs!!
How do the plants grow?
We use plants that will stay small and are easy to manage, they will stay quite small and if they get a bit too large and unruly for the terrarium, they can can be trimmed with a pair of scissors.
